Terms - Handmade by Cynthia

The greeting cards on this website fall into three categories: in stock, made to order/back ordered, and one of a kind. The in stock cards and the one of a kind cards are available for immediate dispatch, except when personalisation is requested. This may take an extra day or two. Please allow seven working days for the made to order/back ordered cards to be ready for dispatch. The made to order/back ordered items frequently take less time than this, and at busy times it may take a bit longer, and if that is the case you will be informed. Digital downloads will be available immediately after purchase.

All orders except made to order/back ordered and personalised will normally be dispatched within 2 working days of the order being placed, not including Sundays and holidays.

Due to the handmade nature of the products, there may be variances from the photos.

All handmade cards are dispatched by USPS and insured by a third party. They are carefully packed and normally dispatched in extra rigid mailers, but sometimes boxes or other protective packaging is used, whatever is the most appropriate.

Postage costs are calculated by weight and include third party insurance, packaging, and a small addition to help cover paypal. fees. Orders will be weighed at time of dispatch and any overpayment more than it costs me will be refunded.

Free shipping on US orders of $60+ applies only to handmade items.

30 day returns, with the exception of personalised items and digital downloads, which are not returnable. Please contact me within 14 days of receipt of your order, and return within 30 days of receipt in the condition and packaging in which your order was received, unused and unaltered in any way. Customer is responsible for the postage costs unless it is due to my error. If there is a problem with your order, please contact me by contact form or by my customer service email, cynthia@handmadebycynthia.co.uk within 14 days of receipt so I can take care of it ASAP. If there is any problem with a digital download, the files will be resent. Refunds will be given on returnable items once they have been returned and received.

Any products dispatched to international locations that are subject to any customs or import charges or any other fees, which are put into place by the customer’s country of residence, are the responsibility of the customer. If in any doubt about whether this will affect you, please check with your resident country’s customs office before ordering so you are aware of any extra expenses that may be involved in ordering internationally. I’m very sorry, but as much as I’d love to help you, I am legally required to declare the actual value of any order and cannot purposely undervalue it or mark it as a gift or samples to avoid any customs and/or related charges you may owe.

By providing your email address and/or other personal information to Handmade by Cynthia, you agree to be contacted occasionally by email or by post with special offers, discount codes, new product information, etc. by Handmade by Cynthia only. Your information will never be shared in any way by Handmade by Cynthia with any third party without your permission. You may opt out of this at any time. You will never be spammed. I hate spam, too.

Everything will come to you from a smoke-free environment.